We want you to be happy with your purchase. If you need to make an exchange, please follow these steps:
- You must visit our store or contact us via WhatsApp (2617162217) with your order number. Once the exchange has been coordinated with us, you must bring the garment to the store so we can inspect it and process the corresponding exchange.
- If you are not located near our store, you must contact us via WhatsApp to arrange a return shipment of the product and a second shipment to receive the replacement item. The customer is responsible for the full cost of both shipments. Once we receive the product, we will inspect it to make sure it is in perfect condition and has its original hang tag attached. If everything is in order, we will contact you and let you know that we will proceed with the exchange.
- It is essential that the product is in the same condition in which it was delivered: with its original tag attached (no exceptions), with no signs of use, washing, perfume, or stains, and in its original packaging.
- Exchanges can be requested within a maximum of 15 days from the date the product was delivered.
- You may exchange the product for the same item in a different size or for another product, as long as you pay any difference in price.
- If there is a remaining balance in your favor, you will receive a voucher for the remaining amount to use on your next purchase.
- The price considered for the exchange will be the product's regular listed price, excluding shipping costs.
Please contact our customer service channel with your order number so we can coordinate the exchange logistics.
PLEASE NOTE: WE DO NOT OFFER REFUNDS, ONLY EXCHANGES.
